Tech Support

You can download the Crossings App directly to your Apple TV, Roku, Amazon Fire TV, or Samsung TV by searching for Crossings Community Church and installing.

Once the app is on your device, open the app and scroll past the latest video. Under the Live Stream Channel select which service you would like to stream.

APPLE TV APP TROUBLESHOOTING

If you’re having trouble live streaming on Apple TV, take a look at these troubleshooting tips.

• Make sure you have downloaded the correct Crossings app.
• Make sure the volume is not muted on your TV.
• Make sure the volume is turned up loud enough that you can hear it.
• If you’re using an additional audio system (portable BlueTooth speaker, soundbar, speakers, etc.), make sure they are turned on and linked up to the TV you’re using to live stream.
• If the video appears frozen, shut down the app and restart it to reconnect with the live stream.

We stream services live to YouTube, which most Smart TV platforms have pre-installed or available for install.

Open the YouTube app and search for "Crossings Community Church." Select the option that has the name and logo with it. 

You can download the Crossings App directly to your smart phone or tablet (Apple or Android) by searching for Crossings Community Church on your device's app store and installing.

Once the app is on your device, open the app/channel and select "Live Stream". You will then choose which service you would like to stream.

MOBILE APP TROUBLESHOOTING

If you’re having trouble live streaming on your phone, tablet, or another mobile device, you may need to try the following:

• Make sure you have downloaded the correct Crossings app.
• Open up the app and choose “Live Stream,” which is the first option beneath the current sermon graphic.
• For Sound Issues: make sure your volume is up on your phone or tablet. You may also need to make sure your phone is off “silent” mode. Also, make sure there are no headphones connected to your device that may interfere with the sound.
• For Video Issues: shut down the app and reopen it, then choose live stream again from the menu. Many times, this will solve the problem that’s causing the video not to show.
• Ensure you’re connected to the internet or that you have enabled data usage on the app. You can check these settings in the main settings section of your mobile device.

This method can be used if you don't have one of the options listed above, but can be tricky to find the adapter and cord/wireless sharing method. HDMI cords are very common for connecting computers to TV's.

TROUBLESHOOTING – NO SOUND

If you visit the live stream page and see a video but can’t hear what’s being said, you need to troubleshoot the sound.

• Check to make sure the sound isn’t muted. This is usually indicated by a speaker icon with a diagonal line through it.
• Check to make sure the volume is high enough that you can hear it.
• Check to make sure headphones (with an auxiliary cable or via BlueTooth capability) aren’t connected as they’ll divert sound from your speaker to their internal speakers.
• Alternately, if you’re listening with headphones, make sure they have connected appropriately and the sound is turned up so you can hear the message.
• Finally, make sure the volume on the video itself isn’t muted.

TROUBLESHOOTING – NO VIDEO

If you visit the live stream page and don’t see a video, you need to troubleshoot the video.

• First, check your connection – Live streaming is made possible by data usage on a mobile device or an internet connection, so the video won’t show if you’re offline.
• Refresh the page. This is usually indicated by an arrow pointed in a circle near the search bar in your browser.
• If the video isn’t working in your browser, consider downloading a different browser (see the recommended browsers above).
• If you want to continue using live stream without downloading a different browser, make sure that browser is the most recent version.
• If the video you see is choppy or buffering, refresh the page and view the live stream again. 

During live streamed services, Chat will be enabled for you to discuss the message and worship with others experiencing it with you. Chat is led by a pastor and pertinent resources mentioned in the chat will be provided via the chat option. To gain access to chat, you will be prompted to choose a username, which you can reuse each time you livestream. 

We'd love to know you're attending one of the online services through the live stream, so we're offering a digital version of the Connection Card you're used to seeing in the worship folder every week. Just click on Connection Card, answer a few short questions, and you're done!

The schedule exists for you to see when the next live streamed session will start. Here you'll see the date and time of each live streamed message and an option to invite a friend or family member to view the message with you.

In the Bible Section of the live stream page, you can reference the verses mentioned in the message. Simply update the verse to the one you're looking for by clicking on the book, chapter, and version you're looking for. 

If you have a prayer request, you can share it in the Chat option on the live stream page, or click here and our prayer team will start praying for you right away.